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Magento Themes
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Rental Policy

RENTAL POLICIES – DJ : AUDIO : VIDEO : LIGHTING

Rental Day = 24 hours

Rate Listed = Daily Rate
Weekly Rate (5 Day) = 4x Daily
Monthly Rate (28 Days) = 18x Daily

RENTAL RESERVATIONS

To make a rental reservation, we require the following:
  1. FULL NAME / Organization NAME (if applicable) Phone Number and Alternate Phone Number, Valid & Current State Issued ID, Pick Up Date & Time, Return Date & Time
  2. Payment of rental charge in full
  3. Credit Card on File

EQUIPMENT

We guarantee our equipment 100%. All equipment is thoroughly examined and quality tested prior to and directly after each rental to ensure that your event is successful and free of unexpected problems.

All problems with equipment must be reported immediately to be considered for adjustment.

We take every precaution to prevent field failure, however, things do happen - especially with electronic equipment. We rotate our inventory to take advantage of the newest AV gear, and test each rental just before pickup or delivery. If the equipment does malfunction, our first priority is always given to day-of-event equipment failures (although these are extremely rare). When required, a replacement unit or service technician will be dispatched as soon as possible.

 

PAYMENT TERMS

We accept credit cards, company check / bank check and ACH transfer as forms of payments for all rentals. However, we must always have a valid credit card on file with our office. Unless you've set up payment terms with us in advance by creating a business account, all rentals MUST be paid for at the time of pick up. Payments in the form of a check must be in written from a company/business account or certified bank check. Rentals paid with a check must pre-pay and the check must clear our bank before we release any rental equipment, except where alternate payment terms have been offered for business accounts.

PICK UP / DELIVERY/ SET UP / BREAK DOWN

PICK UP: All rentals are available for pick up after 2pm on the scheduled pick up date. If you require an early checkout, please inform us when making your reservation.

RENTAL DAY = 24 Hours. All rentals must be paid for at or before the time of pick up, all contracts signed and insurance information provided.

DELIVERY: If you require delivery of your rental items, please notify us at the time of your reservation. We require at least 3 business days notice for delivery scheduling, Rates start at $60 per delivery (Delivery = drop off & return) - based on location and rented equipment. Delivery DOES NOT include set up or break down and ADDITIONAL charges will apply if our driver has to break down any equipment.

SET UP / BREAK DOWN: If you would like to have our company set up & break down your rented equipment, please inform our rental associate at the time of your reservation. Rates range from $75 - $125/hr - based on equipment rented. Arrangements must be made PRIOR to your the scheduled rental date.

 

RENTAL RETURNS

All rentals must be returned on the agreed upon date and time. The daily rental rate is based on a 24 hour period. Two hour grace periods are accepted. Rentals returned past the grace period will be subject to late fees (25% of contracted rental rate), or additional daily rate. Rentals are NOT to be kept beyond the scheduled return time and date, without prior notice and consent of Soundhouse Rentals, Inc.

SALES TAX

If you are tax exempt, and do not wish to be charged sales tax, we must receive your tax exempt certificate before your rental payment is processed. You may email your tax exempt certificate to: rentals@soundhousenyc.com

HOURS OF OPERATION

NYC - M-F 9:00am - 7:00pm,  Sat 12:00pm - 7:00pm,  Sun 12 pm - 5 pm

RENTALS CANCELLATION POLICY

Due to the fact that all of our equipment is by reservation only, and your requested equipment is removed from our available equipment list.  We are forced to charge a Cancellation Fee to compensate for the time the equipment is not available, as follows:

- Day Of Event Cancellation - 75% of the total rental invoice
- Less Than 48 Hours Notice up to day of event - 50% of the total rental invoice
- More Than 48 Hours  - $25 Cancellation Fee

If you need to cancel, please let us know as soon as possible.

 

CONTACT INFORMATION

Phone: (888) 826-1299
Email: CONTACT US

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